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Head of Guest Experience

The guide who answers at 11pm.

Ali has accompanied 300+ guests across Turkey. He is not a concierge. He is a person who happens to know every good doctor, hotel, and morning walk in the country.

300+ guests
EN · DE · NL · TR
9 years experience
Ali Öztürk
A letter from Ali
“I grew up in İzmir, which means I grew up next to the sea and next to the question of what it means to feel well.”

My mother had a back problem for years. The doctor in our district was kind but always busy. It took us two years to find the right specialist. When I finally found him — at a hospital in Istanbul — he spent forty minutes with her and wrote four pages of notes. She walked better within a month. I thought: everyone deserves that.

I started accompanying international guests about nine years ago. At first it was translating. Then it was knowing which restaurant didn't crowd the tables. Then it was knowing which doctor would actually call you back. Now I do all of it — and the AI tools we use let me do it for many guests at once without losing the personal part.

I'll be the person who messages you before you leave home, meets you in the lobby, sits with you while you wait for Dr. Demir, and sends you a voice note four months later to ask how the knee is. That's the job. I take it seriously.

A day with Ali

What a typical Day 03 looks like.

07:30
Morning check-in
A WhatsApp message asking how you slept. If you mention anything — stiff neck, anxious about the consult — Ali will note it and mention it to Dr. Demir.
09:00
Clinic transfer
Private driver, confirmed the night before. Ali rides with you if you want company. If you'd rather go alone, he'll wait at the hotel.
12:30
Lunch recommendation
Not a tourist list. Where the fisherman eat. Ali will have already texted the owner your dietary notes.
16:00
Follow-up call
After the consult. A 10-minute debrief — what did the doctor say, what questions came up on the way out, is there anything Ali needs to clarify.
22:00
Evening message
Not intrusive. Just: ‘Good evening. Tomorrow is free. Sleep well.’ If you need anything, you can reply.
Favourite places

Ali's shortlist. Updated regularly.

alaçatı market at 8am
İzmir
Alaçatı market at 8am
“Before the tourists arrive. Figs, olives, and a conversation with the man who sells lavender.”
şirinsultanlar hammam
Istanbul
Şirinsultanlar hammam
“Quiet. No groups. The oldest attendant there has worked there for forty years and doesn't speak English, which is the point.”
asansör restaurant
İzmir
Asansör restaurant
“Rooftop above the old elevator. Order the slow-cooked lamb and the house wine. Leave the menu to them.”
princes islands ferry
Istanbul
Princes Islands ferry
“No cars, no noise. One hour each way. If you have a good book, go twice.”
What guests say about Ali

In their words.

Elke van Dijk
Rotterdam · 62
“Ali checked in twice a day without ever being intrusive. On Day 03, after the consult, he was waiting in the lobby with a coffee and a question. Not a 'how did it go' — a specific question about what Dr. Demir had said. He'd read the brief.”
Michael Brandt
Berlin · 58
“I asked Ali at 11pm if there was a pharmacy open. He had the address and the name of the pharmacist in my messages before I finished the question. I thought the AI was doing it. He told me it was him — he'd been up.”
Sophie Renard
Amsterdam · 67
“Four months after I came home, Ali sent a voice note asking how the nutrition plan was going. I hadn't thought about it as a relationship that continued. It does. That changed something for me.”
Write to Ali

Write to Ali directly.

A real conversation. He reads every message himself.

Chat with Ali